IRDAI License No - 0238921639

Legal & Privacy

Complete transparency on how PolicyVerse operates, your rights, and how we protect your data.

Last Updated: April 2026  |  Effective Immediately

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At PolicyVerse, trust is the foundation of every insurance relationship. We are fully committed to protecting your personal data and handling it with the highest standards of confidentiality. This Privacy Policy applies to all information collected through policverse.in, WhatsApp, social media, and direct interactions with our advisory team.

Section 02

Data We Collect

We collect only the information necessary to provide relevant insurance advisory services:

Data Type Examples Purpose
Personal Identity Name, date of birth, gender Insurance application processing
Contact Details Mobile, email, address Communication and policy updates
Financial Info Income range, existing policies Needs analysis and recommendation
Health Information Medical history Required by insurers for underwriting
KYC Documents PAN, Aadhaar, photo Mandatory regulatory compliance
Website Usage Pages visited, device info Improving website experience
Section 03

How We Use Your Data

  • Providing personalised insurance advisory and need-based product recommendations
  • Processing and submitting insurance applications to LIC, Star Health, or [General Insurer]
  • Sending policy renewal reminders, premium due alerts, and claim assistance
  • Responding to your queries via phone, WhatsApp, or email
  • Complying with IRDAI regulatory requirements and KYC norms
  • Sharing relevant financial literacy content and product updates

We will never use your data beyond what is stated above without your explicit consent.

Section 04

Data Sharing

PolicyVerse does not sell your personal data to any third party. Data is shared only in limited circumstances:

  • Insurance Companies — LIC, Star Health, and [General Insurer] receive data solely to process your policy
  • IRDAI and Regulators — As required by law and regulatory compliance
  • Technology Platforms — Hosting and communication tools used to deliver our services
Your data is never shared with marketing companies, data brokers, or any unrelated third parties.
Section 05

Data Security

  • All physical documents containing personal data are stored securely
  • Digital data is stored on password-protected, access-controlled systems
  • KYC documents are transmitted only through official insurer portals
  • Our website uses SSL encryption for all data transmission
  • We do not store payment or premium information on our systems
Section 06

Cookies Policy

Our website policymitra.in may use cookies to enhance your browsing experience:

  • Essential Cookies — Required for basic website functionality
  • Analytics Cookies — Help us understand how visitors use our site
  • Preference Cookies — Remember your settings and preferences

You may disable cookies through your browser settings at any time.

Section 07

Your Rights

Right to Access
Request a copy of personal data we hold about you
Right to Correction
Request correction of inaccurate or incomplete data
Right to Deletion
Request deletion, subject to regulatory retention rules
Right to Withdraw
Withdraw consent for marketing communications anytime
Right to Portability
Receive your data in a structured, usable format
Right to Complain
Lodge a complaint with IRDAI if your rights are violated
Section 08

Data Retention

  • Active client data is retained for the duration of the policy and as required by law
  • KYC records maintained as per IRDAI and regulatory guidelines
  • Enquiry data from non-converted leads deleted within 12 months
  • Website analytics data retained for a maximum of 26 months

Upon expiry of the retention period, data is securely deleted or anonymised.

Section 09

Contact Us

For any privacy-related queries, requests, or complaints:

Agent Name
[AMRITA GOPE]
Phone
[+919614489112]
Location
Durgapur, West Bengal — 713XXX
For insurance grievances: IRDAI Grievance Cell — 1800-4254-732 (Toll Free) | igms.irda.gov.in